Order Help

What payment methods may I use to purchase products?

Upon checkout, you will see many options for payment. Here is a detailed explanation of when it is best to use each method:

  • CCbill CCbill.com is our authorized merchant. You may select this option to use your major credit card for your purchase.
  • Store Credit Remaining credit from gift certificates and store credits are automatically available to you upon checkout. Just select the credit and it will be deducted form your cart total.

How will my order be billed on my credit card statement?

Purchases may show up on your statement as CCBILL.com

How do I use a coupon code?

A coupon code may be applied at anytime on your shopping cart by entering it in the appropriate box and pressing submit. Note: You must apply coupon code to your cart prior to submitting your order.

How do I apply a gift certificate?

Since the platform of the store has changed, all gift certificate balances have been transferred to your account as a store credit. You may apply this amount towards your order at checkout.

I’ve placed an order. Where are my downloads?

There are two ways to receive your download keys. The first way is in a separate email that arrives at the time of order. The second is to simply log into your account and visit your “My Account” section. Your download keys are available in your receipts.

My download key has expired. Do I have to buy the product again?

All download keys have an expiration of 168 hours (7 days). If circumstances have prevented you from downloading your products within the allotted time, please contact us and your download key will be renewed for another 7 days. Note: This website should not be used for file storage. Download keys will only be renewed once to prevent strain on server resources. If you are unable to keep a file on your local computer for reasons of discretion, it is recommended to use online storage such as dropbox.com to keep those files accessible to you.